Absolutely. If you have questions about a plant, its appearance, care requirements, or which option may be suitable for your space, contact the SteeleLiving team before placing your order.

We currently ship orders within the United States.

Orders are generally processed within 1–3 business days.

After processing, delivery generally takes 5–8 business days.

The estimated total delivery timeframe is therefore generally 6–11 business days.

Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

Yes. We currently offer free standard shipping on eligible orders within the United States.

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for the carrier’s tracking system to update after the package enters transit.

Eligible purchases may be returned within 30 days of delivery, subject to the conditions in the SteeleLiving Returns & Refunds policy.

Returns are handled by mail.

Yes. We offer exchanges for eligible items.

Please contact SteeleLiving before sending an item back so we can provide the appropriate instructions.

No. We do not charge restocking fees.

Once an approved return has been received and reviewed, the applicable refund will be processed within 10 days.

Refunds are issued to the original payment method used for the purchase.

The customer’s bank or payment provider may require additional time to make the refund available.

Please contact SteeleLiving as soon as possible after delivery.

Include:

• Order number
• Clear photos of the item
• Clear photos of the packaging
• Description of the issue

Our team will review the information and provide the appropriate next steps.

Please contact SteeleLiving as soon as possible and provide your order number and clear photos of the item and packaging.

We’ll review the issue and help with the appropriate resolution.

Because plants are living products, individual plants can naturally vary in size, shape, coloration, growth pattern, and overall appearance.

Product images are intended to represent the plant or variety offered and may not be an exact representation of the individual plant you receive.