{"id":33,"date":"2026-10-08T06:49:28","date_gmt":"2026-10-08T06:49:28","guid":{"rendered":"https:\/\/steeleliving.shop\/?page_id=33"},"modified":"2026-10-08T06:49:28","modified_gmt":"2026-10-08T06:49:28","slug":"faqs","status":"publish","type":"page","link":"https:\/\/steeleliving.shop\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
\n
\n HELP & GUIDANCE<\/span><\/p>\n

Frequently Asked Questions<\/h1>\n

Find quick answers to common questions about our houseplants, delivery, care guidelines, and store policies.<\/p>\n<\/p><\/div>\n

\n
\n\n Can I get help choosing a plant?<\/span>
\n <\/svg>
\n <\/summary>\n
\n

Absolutely. If you have questions about a plant, its appearance, care requirements, or which option may be suitable for your space, contact the SteeleLiving team before placing your order.<\/p>\n<\/p><\/div>\n<\/details>\n

\n\n Where does SteeleLiving ship?<\/span>
\n <\/svg>
\n <\/summary>\n
\n

We currently ship orders within the United States.<\/p>\n<\/p><\/div>\n<\/details>\n

\n\n How long does shipping take?<\/span>
\n <\/svg>
\n <\/summary>\n
\n

Orders are generally processed within 1\u20133 business days.<\/p>\n

After processing, delivery generally takes 5\u20138 business days.<\/p>\n

The estimated total delivery timeframe is therefore generally 6\u201311 business days.<\/p>\n

Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.<\/p>\n<\/p><\/div>\n<\/details>\n

\n\n Is shipping free?<\/span>
\n <\/svg>
\n <\/summary>\n
\n

Yes. We currently offer free standard shipping on eligible orders within the United States.<\/p>\n<\/p><\/div>\n<\/details>\n

\n\n Will I receive tracking information?<\/span>
\n <\/svg>
\n <\/summary>\n
\n

When tracking information is available, it will be provided after your order has been shipped.<\/p>\n

Please allow some time for the carrier’s tracking system to update after the package enters transit.<\/p>\n<\/p><\/div>\n<\/details>\n

\n\n Can I return an item?<\/span>
\n <\/svg>
\n <\/summary>\n
\n

Eligible purchases may be returned within 30 days of delivery, subject to the conditions in the SteeleLiving Returns & Refunds policy.<\/p>\n

Returns are handled by mail.<\/p>\n<\/p><\/div>\n<\/details>\n

\n\n Do you offer exchanges?<\/span>
\n <\/svg>
\n <\/summary>\n
\n

Yes. We offer exchanges for eligible items.<\/p>\n

Please contact SteeleLiving before sending an item back so we can provide the appropriate instructions.<\/p>\n<\/p><\/div>\n<\/details>\n

\n\n Are there any restocking fees?<\/span>
\n <\/svg>
\n <\/summary>\n
\n

No. We do not charge restocking fees.<\/p>\n<\/p><\/div>\n<\/details>\n

\n\n When will I receive my refund?<\/span>
\n <\/svg>
\n <\/summary>\n
\n

Once an approved return has been received and reviewed, the applicable refund will be processed within 10 days.<\/p>\n

Refunds are issued to the original payment method used for the purchase.<\/p>\n

The customer’s bank or payment provider may require additional time to make the refund available.<\/p>\n<\/p><\/div>\n<\/details>\n

\n\n What should I do if my order arrives damaged?<\/span>
\n <\/svg>
\n <\/summary>\n
\n

Please contact SteeleLiving as soon as possible after delivery.<\/p>\n

Include:<\/p>\n